How Can I Customize the From Name and Reply-to Email Settings?

When sending emails to donors, you want them to know who that email is coming from to ensure that they don't ignore it. That's where customizing the from name and reply-to sections of an email in RaiseDonors comes into play.

By default, email receipts sent through RaiseDonors come from "thankyou@raisedonors.com". This ensures the digital sending reputation of all emails originating from RaiseDonors is not tarnished - and remains within the 98% deliverability rate. Many new rules to prevent SPAM are being enforced across all of the major email platforms and this ensures compliance.

What Will This Look Like For Donors?

Here is the example email from Gmail, showing the inbox with an email receipt of a donation placed through RaiseDonors:

Here is the example email from Gmail, showing the opened email and donation receipt:

Here is the example email from Gmail, showing the "reply" to the donation receipt in Gmail.

Customizing the From Name and Reply-To Fields

Once logged into RaiseDonors, you will navigate to the Email page via the navigation bar on the left. Once on the Email page you'll need to select the gear icon to navigate to settings.

On the settings page you'll see two boxes where you can set the from name and "Reply to" email address.

Now that you can personalize your email settings, it's time to set up your emails. Check out this article on how to build an email.