When you send emails to donors, they need to know who the email is from — otherwise, they may ignore it. Customizing the from name and reply-to fields in Virtuous Raise solves this.
By default, Raise sends email receipts from "info@raisedonors.com." This protects the sending reputation for all Virtuous Raise emails, keeps deliverability at 98%, and helps you stay compliant with spam regulations across major email platforms.
What Will This Look Like For Donors?
All emails from Raise — including donation confirmations, upcoming charge notifications, and tribute acknowledgments — display your From Name and the default Raise email address to donors.
If the donor replies to the email, the email address automatically populates with the address you've configured.
Customizing the From Name and Reply-To Fields
Once logged into Virtuous Raise, navigate to Settings and select Email Settings. At the top, there are two fields to set the "From" Name and "Reply To" Email Address.
Now that you've customized your email settings, it's time to set up your emails. Check out this article on how to build an email.