How Do I Send an Acknowledgement Email to my Tribute?

The main purpose of RaiseDonors is allowing donors to submit incoming Gifts. Beyond a basic one-time Gift, there are many different types of Gifts and details associated with them. Using the Tribute, you can allow your donors to give “in honor of” or “in memory of” as a "Tribute". When a Tribute Gift is made, you can even have an automatic Acknowledgment Email sent to the Tribute or another Individual!

Table of Contents

1. Create Your Acknowledgment Email
2. Create or Edit Existing Page 
3. Insert Tribute Component 
4. Edit Form Settings to Add Acknowledgment Email 

Create Your Acknowledgement Email

To begin, navigate to the Email Builder using the left hand menu by selecting "Emails". 

On the Email Templates page, select "+ New Template" in the top right corner. 

In the Email Builder, select the Acknowledgement type of template to begin creating your email.

Configure your Email with the design, messaging, and images you wish, but be sure to include Tribute Merge Tags to be inserted from each Gift. 

Then, Save & Publish your Acknowledgement Email in the top right.

To learn more about customizing an Email Template in RaiseDonors, check out this Support Article. 

Create or Edit Existing Page

In order to collect incoming Gifts with Tributes, you need a Page or Form. Whether you want to accept Tributes on your general Donate Page or have a specific Page specifically for Gifts with Tributes, the Page needs to exist.

To learn more about creating a Donation Page in RaiseDonors, check out this Support Article.

Insert Tribute Component

While in the Build of your donation Page, you’ll have the option to add additional Giving Components to customize your Form. To add this specific Component, select the + button in the top right corner of your Form.

This will open a tab on the right side of the screen where you can select the Tribute Component in the "Add Component" section . Select the Giving tab, then select and drag the Tribute Component into your Form.

Once the Tribute Component is in your Form, you can configure a few items:

• Type: Allow only “In Honor Of” or “In Memory Of” or both types
• Checkbox Consent: Help text for your donors to understand the purpose of the Tribute
• Checkbox Alignment: Format your Checkbox Consent left, right, or center
• Checked by default: Toggling this slide on will mean this box will be Checked by Default when the donor comes to complete the Form 

If the donor chooses to select the Tribute box, additional fields will populate on the Form for them to complete. Additionally, you can configure those fields in the Component as well.

Ensure that your toggle for Collect Acknowledgement Information and Allow Email Acknowledgement is on. This will display fields for the donor to include Acknowledgee Information and include a Text field for your donor to write a message.

Edit Form Settings to Add Acknowledgement Email

Before your Save and Publish your Form, you need to insert your Acknowledgement Email into your Form to ensure that the Tribute Acknowledgees are getting your Custom Automated Email.
To do so, select the Settings Icon in the top right.

In your Form settings, scroll down to the Confirmation Details section. Under the “Acknowledgement Email” field, search for your custom Acknowledgement Email.

Save and Publish your Page or Form with the corresponding Acknowledgement Email.