The ACH Settlement Confirmation email notifies recipients when an ACH (bank direct debit) payment has finished processing through the banking network. Unlike card payments that process instantly, ACH payments go through a settlement period — this email fires once that settlement resolves, whether successfully or not.
Merge Tags
The following merge tags are specific to this email template type:
| Merge Tag | Description | Used In |
|---|---|---|
{{SettlementOutcome}} | Donor-facing outcome headline — either "Your ACH Payment Has Been Confirmed" (success) or "Action Required: Your ACH Payment Was Not Successful" (failure) | Donor email |
{{SettlementMessage}} | A custom message (up to 200 characters) that can accompany the settlement notification — typically used to provide additional context when a payment is voided or fails | Both |
Default State
This email template is disabled by default for both donors and team members. To enable it after the email is created, navigate to your Experience. Under the Page Settings, select the email name from the dropdown for ACH Settlement Confirmation. This means per page customization is supported: you can assign a different ACH Settlement Confirmation template to individual donation pages if you need different messaging per campaign
For any team members to receive this notification, add their email address at the bottom.
When It's Triggered
Once enabled, this email is sent automatically when an ACH Gift's settlement status is updated. It fires in two situations:
- Successful or failed settlement: When Stripe reports back that an ACH payment has finished processing (either confirmed or rejected), the email is triggered for the corresponding gift.
- Voided ACH gift with pending settlement : If an ACH gift is voided while it is still in a pending settlement state, the email fires to communicate the outcome.
Note: This email only fires for ACH/bank direct debit payments. Card payments do not trigger this email.
Tips for Building
- Use
{{SettlementOutcome}}as your headline so the email subject and body automatically reflect whether the payment succeeded or failed without needing two separate templates. The default subject lines for the system template are:
- Donor: "ACH settlement confirmation from {{OrganizationName}}"
- Team: "ACH settlement confirmation for {{OrganizationName}}"