If your donors need to update the email used for their Virtuous Raise Donor Portal login, your team can help! Donor Portal email logins can only be changed by an Admin in Virtuous Raise. A donor will need to reach out to your team to make this change.
To update a login:
- Find the donor record using the search bar.
- On the donor's record, select the Actions button on the upper left box, then click Edit.
- From the Edit Donor page, click the Email Addresses tab.
- Update the existing email or add a new one by clicking Add Email. Then, Save Changes.
Once changed, the donor is able to log in to the Donor Portal with their new email Additionally, any new Receipts or notifications will be sent to the new email. Learn more about setting up donor notifications here.
Note: Virtuous Raise will not notify the donor, at the old email address nor the new one, if an update has been made. All changes will be visible in future reporting.