How Do I Update a Donor Email Login?

People’s lives change, and your software needs to keep up with those changes! Sometimes that means updating an old email that’s no longer a good fit. If your Donors need to update the email used for their RaiseDonors Donor Portal login, your team can help! Donor Portal email logins can only be changed by an Admin in RaiseDonors. So, Donors need to reach out to your team to make this change. To update a login:

1. Find the Donor record using the search bar.

2. Once you've selected the Donor's record, select the Actions button on the upper right box, then click Edit. 

3. From the Edit Donor page, click the Email Addresses tab.

4. To update, change the existing email or add a new one by clicking Add Email. Then, Save Changes.

Once changed, the Donor is now be able to login with their new email or reset their password, if they choose. Additionally, any new Receipts or notifications that have been previously set up will be sent to the new email. Learn more about setting up donor notifications here.

Note that RaiseDonors will not notify the donor, at the old email address nor the new one, if an update has been made. All changes will also be visible in future reporting.